Privacy Policy

Your privacy matters to us. This Privacy Policy explains how MiamiExplore ("we," "us," "our") collects, uses, shares, and protects your personal information when you use our website at miamiexplore.com and all related services (the "Service"). Please read this policy carefully before using our platform.

By using the Service, you agree to the collection and use of information as described in this Privacy Policy. This policy should be read together with our Terms of Service.

Information We Collect

Information You Provide

When you create an account, interact with features, or contact us, you may provide:

• Account information — email address and authentication credentials when you sign up or log in
• Profile information — display name, preferences, or other details you choose to add to your account
• User content — reviews, ratings, photos, comments, and saved venue collections you create on the Service
• Communications — messages, feedback, or inquiries you send to us via email or other channels

Information Collected Automatically

When you access or use the Service, we may automatically collect:

• Usage data — pages visited, features used, links clicked, and time spent on the Service
• Device information — browser type, operating system, screen resolution, and device type
• Approximate location — general geographic area derived from your IP address (we do not collect precise GPS location)
• Referral data — the website or source that directed you to the Service

We use three measurement tools. Plausible Analytics is a privacy-friendly, cookie-free analytics tool: its data is aggregated and cannot be used to identify individual users. PostHog is a product-analytics service we use to understand how features are used; for signed-in users, events are associated with your account identifier, and your email and name may be stored as profile properties. Where session recording is enabled, everything you type is masked before it leaves your browser. Sentry is an error-monitoring service that collects technical diagnostics when something breaks — and, only when an error occurs, a masked replay of the affected session — so we can find and fix problems.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Create and manage your account
• Enable features such as saving venues and creating collections
• Respond to your inquiries, comments, and support requests
• Analyze usage patterns to improve the Service and develop new features
• Send service-related communications such as account verification and security alerts
• Personalize your experience, including content recommendations
• Detect, prevent, and address fraud, abuse, and security issues
• Comply with legal obligations

We do not sell your personal information. We do not use your personal information to make automated decisions that produce legal or similarly significant effects.

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

• Service providers — we use trusted third-party services to operate the Service, including hosting, database, authentication, DNS, and security providers. These providers only access your data as needed to perform services on our behalf and are contractually obligated to protect it.
• Analytics & diagnostics — we use Plausible Analytics (aggregated, non-personal usage statistics), PostHog (product analytics and masked session replay, as described above), and Sentry (error monitoring). These providers process this data on our behalf.
• Legal requirements — we may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of MiamiExplore, our users, or the public.
• Business transfers — if MiamiExplore is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
• With your consent — we may share your information in other circumstances with your explicit consent.

Any reviews, ratings, photos, or comments you post on the Service may be publicly visible to other users. Your saved venue collections are private by default.

Cookies and Tracking

MiamiExplore is designed with privacy in mind. Plausible Analytics is cookie-free and does not track users across sites. PostHog and Sentry may use browser storage to keep analytics and error reports consistent within a session; they do not track you across other websites, and form inputs are masked in any session recording. We also use strictly necessary cookies to maintain your login session and remember your preferences — these are required for the Service to function.

If we integrate third-party advertising or embed content from external services, those third parties may set their own cookies. We will update this section and provide appropriate notice if such integrations are added.

You can control cookies through your browser settings. Disabling essential cookies may affect your ability to use certain features.

Advertising and Affiliate Links

MiamiExplore may display advertisements and include affiliate links to third-party products and services. When you click on an affiliate link and make a purchase or booking, we may earn a commission at no additional cost to you.

Third-party advertising networks may use cookies or similar technologies to collect information about your browsing activity to provide targeted advertisements. We do not control these third-party technologies. You can opt out of interest-based advertising through the Digital Advertising Alliance at aboutads.info or the Network Advertising Initiative at networkadvertising.org.

Third-Party Links

The Service contains links to third-party websites, including venue websites, booking platforms, and social media pages. These websites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party websites you visit through our Service.

Data Retention and Deletion

We retain your personal information for as long as your account is active or as needed to provide the Service. We may also retain certain information as required by law or for legitimate business purposes.

You may request deletion of your account and associated personal data at any time by contacting us at [email protected]. Upon receiving a verified deletion request, we will delete your account and personal information from our active systems, remove or anonymize your user content, and direct our service providers to delete your information. Some information may be retained in backups for a limited period or as necessary to comply with legal obligations.

Data Security

We implement industry-standard security measures to protect your personal information, including encryption of data in transit, secure authentication, access controls, and regular security monitoring.

No method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data. You are responsible for keeping your account credentials confidential.

Children's Privacy

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected] and we will take steps to delete such information.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or port your data, and to opt out of the sale of your personal information. We do not sell your personal information.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days or as required by applicable law.

California residents have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete, and the right to opt out of the sale of personal information.

Florida residents may have additional rights under the Florida Digital Bill of Rights, including the right to access, correct, and delete personal information, and the right to opt out of targeted advertising.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. Your continued use of MiamiExplore after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].